We offer a 14-day full return, starting from the day you received your package. Any questions regarding returns can be addressed to us at firstname.lastname@example.org . The shipping costs for the return shipment are covered by you through our returns portal. Start your return process here . After receiving the returned item in good condition, you can expect to receive your refund within 7 banking days. It is your responsibility to insure the product and packaging during the return process.